Refund Policy || Cheesy & Chilli

At Cheesy And Chilli, we strive to ensure your satisfaction with every dining experience. In the event that you encounter any issues or concerns regarding your order, we have established the following refund policy to address your needs:

Order Accuracy

If there are any discrepancies or errors with your order, such as missing items or incorrect dishes, please notify us immediately upon receiving your order. We will gladly replace the items or issue a refund for the affected portion of your order.

Quality Concerns

We take great care in preparing our dishes with fresh and high-quality ingredients. However, if you are unsatisfied with the quality of any item in your order, please inform us within half hours of receiving your order. We may request a photo or description of the issue to better assist you in resolving the matter.

Cancellation Policy

Orders that are canceled before they are prepared and dispatched for delivery or pickup are eligible for a full refund. However, if the order has already been prepared or is en route for delivery, we may not be able to process a full refund but will strive to find a suitable resolution.

Refund Process

To request a refund, please contact our customer support team at contact@cheesyandchilli.ca with your order details and the reason for the refund request. Our team will review your request and initiate the refund process if it meets our refund policy criteria.

Timely Resolution

We aim to resolve refund requests promptly and efficiently. Once your refund is approved, it may take 48 business days for the funds to reflect in your account, depending on your payment method and financial institution.

Non-Refundable Items

Certain items, such as gift cards or promotional offers, may be non-refundable. Please check the terms and conditions associated with such items for more information.

Please note that our refund policy is subject to change, and any updates will be reflected on this page. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a positive dining experience with Cheesy And Chilli.